Churn rarely happens overnight — it builds quietly through usage drop-off, support friction, and champions who've gone quiet, until it surfaces at the renewal call when it's too late to act. This agent turns the account signals you're already seeing into a clear health score, named risk flags, and the specific move to make next.
Most CS teams find out an account is at risk during the renewal conversation, by which point the relationship has already eroded. Naming the pattern early — while there's still time to act — is the difference between saving an account and writing its post-mortem.
A health score, specific risk flags drawn from the signals you describe, and a concrete next action to protect or grow the account — something you can act on today, not just a number to report upward.